bencal Privacy Policy
Your privacy matters at bencal. This policy explains exactly what personal data we collect, why we collect it, how we protect it, and what rights you have as a player in Bangladesh.
1. Introduction
This Privacy Policy ("Policy") explains how bencal ("we", "us", "our") collects, uses, stores, shares, and protects personal data belonging to players and visitors ("you", "your") who access the bencal Platform at bencal.bet. This Policy applies to all interactions you have with the bencal Platform — including account registration, identity verification, deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, gameplay activity, and communications with the bencal support team.
bencal is committed to handling your personal data with transparency, integrity, and care. We collect only the data we genuinely need to deliver the bencal service safely and fairly to players across Bangladesh, and we do not sell your personal data to third parties for their independent marketing purposes. By creating an account on the bencal Platform or by continuing to use the Platform after this Policy has been updated, you acknowledge that you have read and understood the practices described in this Policy.
🔒 Privacy at a Glance
bencal collects only the data needed to run your account, verify your identity, process BDT payments, and keep the platform secure. We use 256-bit SSL encryption on all connections. We do not sell your personal data. You have the right to access, correct, and request deletion of your data at any time by contacting [email protected].
2. Personal Data We Collect
We collect personal data in three ways: data you provide directly, data generated by your use of the Platform, and data received from third-party partners.
The categories of personal data that bencal may collect from you include, but are not limited to, the following :
Registration and Identity Data
Full legal name, date of birth, gender, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other), email address, and mobile phone number. This data is collected when you create your bencal account and is required to establish and maintain your account in compliance with our identity verification obligations.
KYC Verification Documents
Copies of government-issued photo identification such as your National ID Card (NID), passport, or driving licence issued in Bangladesh, and proof of address documents such as utility bills or bank statements. These documents are collected during the Know Your Customer (KYC) verification process and are required before withdrawals to bKash, Nagad, Rocket, or other methods can be processed.
Financial and Transaction Data
Payment method identifiers (such as your bKash, Nagad, or Rocket mobile wallet number, or the last four digits of your Visa or Mastercard), deposit amounts in BDT, withdrawal requests, transaction timestamps, and account balance history. bencal does not store full card numbers or mobile banking PINs — these are handled exclusively by our certified payment processing partners.
Gameplay and Betting Activity Data
Records of games played, bet amounts in BDT, win and loss outcomes, session durations, sports betting selections (including cricket BPL, IPL, T20, and other markets), bonus usage, and wagering history. This data is used to manage your account, resolve disputes, detect unusual patterns, and — where you have opted in — provide personalised game or promotion recommendations.
Technical and Device Data
IP address, device type, operating system, browser type and version, screen resolution, referring URL, session timestamps, and cookies or similar tracking technologies. This data is collected automatically when you access the bencal Platform and is used for security monitoring, fraud prevention, Platform performance optimisation, and aggregate analytics.
Communications Data
Records of live chat conversations with the bencal support team, email correspondence sent to [email protected], and any feedback, complaints, or dispute submissions you make through the Platform. Communications are retained for a minimum of five (5) years for audit and dispute resolution purposes.
3. How We Use Your Personal Data
bencal processes your personal data only for clearly defined, legitimate purposes.
The following table summarises the primary purposes for which bencal processes personal data and the legal basis for each purpose:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your bencal account | Performance of contract |
| Verifying your identity (KYC) and age (21+) | Legal obligation |
| Processing BDT deposits and withdrawals | Performance of contract |
| Fraud prevention and anti-money laundering checks | Legal obligation / Legitimate interest |
| Customer support and dispute resolution | Performance of contract |
| Responsible gaming monitoring and intervention | Legal obligation / Legitimate interest |
| Sending account and security notifications | Performance of contract |
| Sending marketing communications (opt-in only) | Consent |
| Platform security and technical maintenance | Legitimate interest |
| Analytics and Platform improvement | Legitimate interest |
bencal does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated systems flag an account for security or responsible gaming review, a member of the bencal compliance team will conduct a manual assessment before any account restriction or closure is imposed.
4. Cookies and Tracking Technologies
The bencal Platform uses cookies and similar tracking technologies — including local storage objects and session tokens — to deliver a consistent, secure experience to every player. Cookies are small data files stored on your device when you visit the Platform. They do not contain your full name, payment details, or any information that could independently identify you to a third party.
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Essential Cookies These cookies are strictly necessary for the Platform to function. They maintain your login session, remember your account preferences, and protect against cross-site request forgery (CSRF). You cannot opt out of essential cookies while continuing to use the bencal Platform.
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Analytics Cookies We use analytics cookies to understand how players navigate the bencal Platform — for example, which game categories are most popular among players in Dhaka and Chittagong. This data is aggregated and anonymised; it is not tied to your individual account. You may opt out of analytics cookies via your account privacy settings.
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Preference Cookies These cookies remember choices you have made on the Platform, such as your preferred language, display settings, and recently played games. Disabling preference cookies will not prevent you from using the Platform but may reduce the personalisation of your experience.
Most browsers allow you to manage cookie preferences through their settings. Blocking all cookies may affect the functionality of the bencal Platform, including your ability to maintain a logged-in session. For instructions on managing cookies in your specific browser or mobile device, please refer to your browser or operating system documentation.
5. How We Share Your Personal Data
bencal does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only with trusted partners and where required by law, as described below.
- Payment processors: We share the minimum necessary financial and identity data with our payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to facilitate BDT deposits and withdrawals. These partners operate under their own privacy and security frameworks and are contractually obligated to protect your data.
- Identity verification providers: During KYC verification, identity document data may be shared with certified third-party identity verification service providers who assist bencal in confirming the authenticity of submitted documents. These providers process data exclusively on our behalf and under strict contractual controls.
- Game and technology providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and gameplay data to support game delivery, fault diagnosis, and technical integration. These providers do not receive your full name, address, or payment details.
- Fraud prevention and AML services: We may share data with specialist fraud detection and anti-money laundering screening providers to protect the integrity of the bencal Platform and its players. Such sharing is performed under contractual data processing agreements.
- Legal and regulatory disclosure: bencal may disclose personal data where required to do so by applicable law, court order, or at the request of a competent governmental or regulatory authority. In such cases, we will disclose only the minimum data required to satisfy the legal obligation.
- Business successors: In the event of a merger, acquisition, or sale of all or substantially all of bencal's business assets, your personal data may be transferred to the successor entity. You will be notified via your registered email address in advance of any such transfer that materially changes the way your data is processed.
6. Data Security
bencal applies multiple layers of technical and organisational security measures to protect your personal data.
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256-Bit SSL Encryption All data transmitted between your device and the bencal Platform is protected by 256-bit SSL (Secure Sockets Layer) encryption. This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission.
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Secure Data Storage Personal data stored by bencal is held in encrypted databases with access restricted to authorised personnel only. Database access is logged and audited regularly. KYC documents are stored in isolated, access-controlled storage environments separate from general Platform databases.
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Access Controls and Staff Training bencal staff who handle personal data are required to complete regular data protection training and are bound by confidentiality obligations. Access to personal data is granted on a strict need-to-know basis and is reviewed regularly to ensure access rights remain appropriate.
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Breach Detection and Response bencal maintains incident response procedures for detecting, investigating, and responding to personal data breaches. In the event of a breach that is likely to result in risk to affected players, we will notify those players via their registered contact details without undue delay.
While bencal takes all reasonable and practicable steps to protect your personal data, no internet-based service can guarantee absolute security. You are responsible for keeping your bencal account login credentials confidential and for notifying the support team immediately if you suspect that your account has been accessed without your authorisation. Support is available 24/7 at [email protected].
7. Data Retention
bencal retains personal data only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law.
- Account and identity data is retained for the duration of your account relationship with bencal and for a minimum of five (5) years following account closure, in order to comply with anti-money laundering record-keeping requirements.
- Transaction and financial data (deposits, withdrawals, BDT balance history) is retained for a minimum of five (5) years from the date of each transaction.
- KYC documents are retained for a minimum of five (5) years from the date of submission, or for the duration of any ongoing investigation or dispute, whichever is longer.
- Gameplay and betting records are retained for a minimum of three (3) years from the date of each game session or bet, for the purposes of dispute resolution and responsible gaming review.
- Marketing preferences and opt-in records are retained for the duration of your account relationship and for one (1) year following account closure or opt-out, to demonstrate compliance with consent requirements.
- Support communications are retained for a minimum of five (5) years from the date of each communication.
When personal data is no longer required for any of the purposes described above and no legal obligation requires its continued retention, bencal will securely delete or anonymise that data in accordance with our internal data lifecycle procedures.
8. Your Privacy Rights
As a bencal player, you have the following rights in relation to your personal data.
Right of Access
You have the right to request a copy of the personal data that bencal holds about you. We will provide this information in a clear, structured format within a reasonable timeframe from the date of your request. To submit a data access request, contact us at [email protected] with the subject line "Data Access Request".
Right of Rectification
If you believe that any personal data bencal holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details (such as your email address or phone number) directly through your account dashboard. For corrections to KYC documentation, please contact the support team.
Right of Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw your consent (for consent-based processing), or where you object to processing based on legitimate interest. Please note that bencal may be required to retain certain data for legal, regulatory, or audit purposes even after you request deletion. We will inform you of any applicable retention obligations at the time of your request.
Right to Withdraw Consent
Where bencal processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw marketing consent, use the unsubscribe link in any marketing email or contact the support team at [email protected].
Right to Data Portability
You have the right to receive a copy of the personal data you have provided to bencal in a structured, commonly used, and machine-readable format, where the processing is based on your consent or on the performance of a contract and is carried out by automated means. You may request data portability by contacting [email protected].
📬 How to Exercise Your Rights
To exercise any of the rights listed above, contact the bencal Data Protection team at [email protected] with a clear description of your request. We will acknowledge your request within two (2) BST business days and aim to fulfil it within thirty (30) calendar days. We may need to verify your identity before processing certain requests.
9. Children and Underage Players
The bencal Platform is strictly for adults aged 21 years and above. bencal does not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and you believe that a person under your care has provided personal data to bencal or has created an account on the Platform, please contact us immediately at [email protected]. We will take prompt action to close the account, delete the associated personal data, and return any deposited BDT balance in accordance with our responsible gaming and underage access procedures.
Age verification is a mandatory step in the bencal KYC process. Accounts that cannot be verified as belonging to an adult aged 21 or above will be suspended pending the submission and review of acceptable proof of age documents.
10. Changes to This Privacy Policy
bencal may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the features and services available on the Platform. When we make material changes to this Policy, we will notify registered players via the email address on file and will display a prominent notice on the Platform for a reasonable period following the update. The "Last updated" date at the top of this Policy will always reflect the date of the most recent revision.
We encourage you to review this Policy periodically to stay informed about how bencal protects your personal data. Your continued use of the bencal Platform following notification of a Policy update constitutes your acceptance of the revised Policy.
11. Contact Us About Privacy
If you have any questions, concerns, or complaints about this Privacy Policy or about how bencal handles your personal data, please contact the bencal Data Protection team. We are committed to resolving all privacy-related queries fairly and transparently.
Data Protection Contact
Email: [email protected]
Subject line: "Privacy Policy Query" or "Data Protection Request"
Response time: Within 2 BST business days
Support hours: 24/7 (Bangladesh Standard Time, UTC+6)
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